How an order runs, from enquiry to invoice
Nine steps in three stages. Every step is agreed in writing, so you always know where your order stands.
You receive a written offer, then an order confirmation or contract.
- EnquiryYou contact us, or we approach you through our network.
- SpecificationProduct, quantity, quality, packaging and delivery address are agreed.
- SourcingWe compare suppliers on quality, price and lead time.
- Offer and confirmationWritten offer, then order confirmation or contract.
You receive the goods with delivery and, where needed, customs documents.
- PurchaseWe place the order with the supplier and book transport and customs.
- DeliveryStraight from the supplier or through a logistics partner.
You receive an invoice that matches the goods delivered.
- InvoiceIssued for the goods actually delivered, as ordered.
- PaymentBy bank transfer: in advance, in agreed stages or after delivery.
- Order fileEvery order is fully documented for reference and repeat orders.
Payment terms are agreed in each offer: in advance, in agreed stages or after delivery. All payments are made by bank transfer.
Serving businesses and private customers
| Customer group | Home and garden | Building supplies | Typically buys |
|---|---|---|---|
| Retailers and trading companies | Goods for resale in their own shops and channels | ||
| Construction companies and contractors | Building materials, tools, equipment, doors and windows | ||
| Property investors, owners and managers | Goods to furnish units; materials and fittings for upkeep | ||
| Private customers | Home, garden and textile products; supplies for renovations |
How customers reach us
- Business contacts
- Referrals
- Direct enquiries
- Advertising
- Our website
Who we buy from
Suppliers are chosen for each order on product quality, price and delivery terms.
Manufacturers
Domestic and international producers of consumer goods and building products.
Wholesalers and builders' merchants
Stock-holding suppliers for faster delivery.
Specialist distributors
Tools, equipment, doors, windows, hardware and fittings.
How goods reach you
Transport partners
Established logistics and freight companies for transport and delivery.
Delivery to site
Building supplies delivered directly to your site or warehouse.
Import and export
Forwarders or customs agents prepare the customs paperwork.
Storage when needed
For example, to combine several shipments into one delivery.
Want to supply us?
We work with reliable manufacturers, wholesalers and distributors. Our suppliers receive clear purchase orders with agreed prices and delivery terms, and payment by bank transfer against invoice.